Terms and Conditions

1. Divers Direct and common terms

Under the Divers Direct brand we offer shared facilities for diving, training, equipment hire and other services. These unified terms are used by the providers listed below. The contractual party is always the specific provider identified before the contract is concluded in the offer or order summary; it is also responsible for performance and complaints handling.

These terms are prepared for services ordered via the Divers website and the visitor account. For the purchase of goods in the divers-direct.cz e-shop, the Diveland e-shop terms. A shared website, account and contact point allow you to arrange services in one place. Identification of the provider is part of the specific offer and the subsequent confirmation of the contract.

Shared contact point: info@divers.cz, +420 222 947 314. Correspondence address: Čs. armády 404/13, 160 00 Prague 6. For Borek also borek@divers.cz. Please indicate the service and the provider in your request.

The provider may differ depending on the specific offer, for example in standard or member mode. It is stated before binding agreement, and in a mixed order for each performance separately. Shared handling of the order or the method of payment does not change this; the document reflects the contract concluded.

2. Application and contract conclusion

For the service we state its content, place, date or the way it is arranged, participation prerequisites, price and any additional costs. Before submitting, you can check and correct the details.

The form marked “Submit a non-binding order” sends an enquiry. Its acceptance, or an automatic email, does not confirm availability and does not in itself create an obligation to pay. The contract is formed only when the customer and the relevant provider agree on the specific offer, price, date and conditions. The customer must accept any revised offer.

If the order is binding and linked to payment, this must be clearly stated before submission. The customer will receive confirmation of the contract, including the relevant wording of the terms, on a durable medium, for example by email. The contract is concluded in Czech unless agreed otherwise.

If you order participation for other persons, pass on the information about the service and data protection to them and make sure you are able to register them. By registering another person, you do not give consent on their behalf to the processing of health data or to marketing.

3. Price and payment

Before the contract is concluded, you will receive the final price including applicable taxes and mandatory charges, together with a summary of what it includes. Any deposit, the due date of the balance, any security deposit and the conditions for its refund must be agreed in advance. The payment instructions of the provider of the specific service are decisive; the e-shop account is not automatically used for club payments.

We do not unilaterally change the agreed price simply by publishing a new price list. Discounts and member prices apply when the previously stated conditions are met. Late payment and any cancellation of a reservation are governed by the contract and the law.

4. Courses, events and club membership

Courses, equipment hire and club events are usually arranged by the Divers Sports Club; for a specific performance, the provider identified in advance in accordance with Article 1 is decisive. For a course, the required age, qualification, training standards and medical fitness conditions must be met. For minors, the legal guardian acts to the extent necessary for participation and the contract.

The scope of tuition, included equipment, teaching materials, certification and any additional costs form part of the specific offer. Certification is conditional on meeting the training requirements; payment alone does not guarantee it. Any additional lessons and their price are agreed separately.

Membership of the association and ordering a paid service are not the same thing. The creation of membership, membership rights and contributions are governed by the statutes and duly adopted decisions of the club. Registering an account or submitting an order in itself does not constitute a membership application unless a separate procedure is expressly stated and accepted. Consumer rights when purchasing a service cannot be excluded merely by labelling the payment as a membership fee.

5. Borek, equipment hire and safety

The Borek quarry is operated by Diveland, s.r.o.; Diveland also primarily operates the diving pit. A course or other separate performance at these sites may have a different provider identified in advance. Entry is also governed by the current operating rules and the conditions of the specific visit. Registration, account approval and verification of qualifications may be a condition for separate entry. 24/7 access does not mean round-the-clock staff presence. Details can be found on the Borek quarry page and in the visitor system.

When equipment is collected from hire, we will check its condition, scope, hire period and agreed accessories together. Use the equipment in accordance with its purpose, the instructions and your qualification; report any fault immediately and do not use faulty equipment. Return the equipment by the agreed date and in the condition, allowing for normal wear and tear. Compensation for damage or loss is assessed according to the actual circumstances and the law; there is no automatic obligation to buy new equipment.

Observe the operating rules, the instructor’s instructions and the safety rules. Participation may be refused or interrupted if the safety prerequisites are not met. Financial settlement depends on the reason for, and extent of, the performance provided. These provisions do not exclude the provider’s legal liability for harm.

6. Rescheduling and cancellation

If you need to change or cancel your participation, contact the provider as soon as possible. Cancellation, an alternative date, a substitute participant and non-attendance are governed by the terms of the specific service that the customer received before the contract was concluded. Cancellation conditions cannot be changed retrospectively.

If the provider cancels the service, they may offer an alternative solution, which the customer does not have to accept. We will refund the corresponding part of the price for any unprovided performance, unless we agree otherwise. This does not affect any other legal claims. Changes due to weather and safety are handled according to the specific situation, the contract and the law.

For residential events, it is necessary to distinguish an individual service from a package holiday or linked travel services. If the offer meets the legal characteristics of such a product, special statutory rules also apply; the label “club event” does not in itself exclude them.

7. Consumer withdrawal from the contract

For a service contract concluded at a distance, the consumer usually has the right to withdraw without giving a reason within 14 days of conclusion. It is enough to send the notice within this period to the relevant provider, for example to info@divers.cz, +420 222 947 314. A clear statement is sufficient; a help form is provided below.

The law provides exceptions. The right to withdraw without giving a reason does not, for example, apply to a service related to leisure activities agreed for a specific date or period, if the conditions of Section 1837(j) of the Civil Code are met. It is therefore not possible to rule out withdrawal automatically for all courses, vouchers or services without a fixed date.

It is possible to start the service before the expiry of the withdrawal period at the consumer’s express request. If withdrawal is subsequently made, the provider may claim a proportionate price for the part already provided only if the legal conditions and prior information requirements are met. The right expires once the service has been fully provided only with prior express consent and information about this consequence. Special conditions apply to digital content; you do not automatically accept them by agreeing to these GTC.

Where withdrawal is justified, we will return the payments received no later than 14 days from receipt of the notice, using the same method, unless we agree on another without additional costs. Statutory rights of withdrawal or complaint take precedence over cancellation terms.

8. Complaints and dispute resolution

Please complain about any defectively provided service to the relevant provider, in person at the premises designated for receiving complaints, by post or via info@divers.cz, +420 222 947 314. Describe the service, the defect and the requested remedy. We will confirm receipt of the complaint and the method of handling it in writing.

A consumer complaint, including remedying the defect, will be handled and the customer informed no later than within 30 days, unless we agree a longer period in the specific case; for digital content and digital services, the statutory reasonable period applies. Depending on the nature of the defect, you are entitled to remedy, a reasonable discount or withdrawal under the conditions set by law. Handling a complaint cannot be made conditional on waiving statutory rights.

If a consumer dispute cannot be resolved by agreement, you may turn to the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, information on out-of-court dispute resolution, email adr@coi.cz. A proposal may be submitted no later than one year from the first assertion of the right with the provider. The right to turn to court remains unaffected.

9. Personal data and governing version

Information on data processing can be found on the page Personal Data Protection. Acceptance of the Terms and Conditions does not constitute consent to marketing, cookies or blanket consent to the processing of personal data.

Contractual relations are governed by the law of the Czech Republic. The consumer does not thereby lose the protection of mandatory provisions to which they are entitled under the applicable law. A change to these terms does not in itself alter an already concluded contract; for that contract, the wording accepted at the time of its conclusion applies.